Privacy Policy2019-01-11T13:09:59+00:00

Privacy and your personal information

Maintaining your privacy

The personal information entered into this website and the information we hold about you will be processed in accordance with the principles and requirements of General Data Protection Regulation. HYMIX has notified the Information Commissioner about what personal information it processes and why – this notification is held on a Public Register.

Why we collect your information

Below are some of the reasons why we collect data about you:

  •          to confirm your identity
  •          to administer your orders
  •          to let you know about other relevant products and services
  •          for statistical analysis purposes
  •          for staff training purposes.

We will only collect information which enables us to provide our services. We will keep your information whilst required for our legitimate business purposes and for any retention period to meet our legal obligations. HYMIX may also use personal information for keeping customers informed about products and services.  We may use your business address, phone numbers, email address and social media (e.g. Facebook, Google and message facilities in other platforms) to contact you.  Customers can opt-out of direct marketing communications at any time. You can do this at any time by writing to our Data Protection Officer at the address below.

Accessing your details

Under the General Data Protection Regulation, you have the right to see and receive a copy of any personal information we may hold on you. To request a copy of the personal information we hold about you, please write to us at the below address.

Data Protection Officer

Hymix building, Hadley Castle Works, Telford, Shropshire, TF1 6AA

Please provide enough detail in your letter to enable us to locate your information including, where applicable, company name and contact details. HYMIX has 40 days in which to provide your information, although there are circumstances when it is not obliged to do so. Where appropriate HYMIX will ask you to prove your identity before administering a Subject Access Request.

What you should do if your information is incorrect

Under General Data Protection Regulation, you have the right to have any inaccurate information corrected. To request a correction to your details please write to:

Hymix building, Hadley Castle Works, Telford, Shropshire, TF1 6AA

The right to be forgotten

You also have the right to ask for your details to be erased where we no longer have any compelling reasons for continued processing. This is not an absolute right and will only apply in certain circumstances.

To request a right to erasure please write to our Data Protection Officer at the above address.

Contacting us

Your telephone conversations may be recorded. This is to help HYMIX in its continuous focus to improve customer service and to offer additional security. Calls and electronic communications may also be monitored for reasons of staff training, and may be retained.


This site uses Cookies

What are cookies?

Cookies are small text files stored by the web browser on your computer, smartphone or tablet that websites use to store information about you between sessions. The cookie only contains data, not code, so it can’t contain a virus or spyware. This doesn’t mean that all cookies are harmless in intent, but they can only ever store information.

Because of cookies, your web browser can remember you are logged in, or have visited a site before, or what your personal preferences are.

Why we use cookies…

HYMIX uses cookies to support some of the security features of this site (such as logging into your account) and to make a record of your visit (for example the time you visited the site and pages viewed). This information is only used for system administration purposes and to provide statistics for evaluating use of the website. We also use short term cookies to facilitate the presentation of relevant information or advertisements on third party websites based on the users site visit.

Opting out of receiving cookies

You may opt out of receiving cookies by setting your browser to not accept any cookies. Please be aware that in doing this, some areas of our website service will not operate correctly.

For further information and guidance about Data Protection, please contact the Information Commissioner:

Help Line: 0303 123 1113.